Privacy Policy
Last Updated: 06-Mar-26
Welcome to Wollongong City Patisserie (“we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (https://wollongongcitypatisserie.com.au/), purchase our products, or interact with our business in-store or online.
We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), which govern how organisations handle personal information.
1. What Personal Information We Collect
The types of personal information we collect depend on your interaction with us. This may include:
Contact Information: Name, email address, phone number, and delivery/billing address.
Order & Transaction Information: Details about the cakes, pastries, or services you have purchased, payment details (processed securely via third-party payment gateways), and order history.
Account Information: If you create an account on our website, we may store your login credentials and preferences.
Marketing & Communications: Your preferences regarding receiving newsletters and promotions, as well as any feedback, reviews, or correspondence you send us.
Technical Information: When you visit our website, we may collect your IP address, browser type, device information, and interaction data (such as pages visited).
2. How We Collect Your Personal Information
We collect personal information in several ways, including:
Directly from you: When you place an order online or over the phone, subscribe to our newsletter, contact us via email, or interact with us on social media (Facebook, Instagram).
Automatically: When you use our website, we use cookies and similar tracking technologies to gather technical information.
Third Parties: From service providers such as Uber Eats, Stripe, or analytics services.
3. How We Use Your Personal Information
We collect, hold, use, and disclose your personal information for purposes related to our business, including:
To process, fulfill, and deliver your orders (including custom cakes and online shop purchases).
To communicate with you regarding your orders, special requests, or inquiries.
To send you marketing communications, such as newsletters or promotions (you can opt-out at any time).
To improve our products, website, and customer service.
To comply with our legal obligations or resolve any disputes.
4. Disclosure of Personal Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except to provide our services or comply with the law. We may disclose your information to:
Service Providers: Third parties who assist us with operating our website, conducting our business, or servicing you (e.g., payment gateways, delivery partners like Stripe, Uber Eats, website hosts like MATUREDGE, and email marketing platforms).
Legal Authorities: If required by law, court order, or governmental regulation.
5. Security of Your Personal Information
We take the protection of your personal information seriously. We implement reasonable physical, technical, and administrative security measures to protect your data against loss, unauthorized access, misuse, modification, or disclosure. However, please understand that no transmission of data over the internet or any other public network can be guaranteed to be 100% secure.
6. Cookies and Tracking Technologies
Our website uses “cookies” to enhance your browsing experience. Cookies are small files transferred to your computer’s hard drive through your web browser (if you allow) that enable the site’s systems to recognize your browser and capture certain information. We use cookies to:
Remember and process the items in your shopping cart.
Understand and save your preferences for future visits.
Compile aggregate data about site traffic and interactions to offer better site experiences in the future.
You can choose to turn off all cookies via your browser settings; however, if you turn cookies off, some features of our website may not function properly.
7. Access to Your Personal Information
Under the Privacy Act 1988 (Cth), you have the right to request access to, or correction of, the personal information we hold about you. You may do so by contacting us using the details provided below. We will respond to your request within a reasonable timeframe.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any modifications will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at:
Wollongong City Patisserie
Address: Shop 2, 39 Bethlehem Street, Cringila NSW 2502, Australia
Email: wollongongcitypatisserie@gmail.com
Phone: +61 449 998 901